Shipping policy

01Order processing

Orders are prepared for dispatch after payment is confirmed. You receive an order confirmation email as soon as the payment completes, and a separate dispatch notification once the parcel leaves.

Orders placed on weekends or public holidays are processed on the next working day. During busy periods, processing can take a little longer than usual.

02Shipping times

Available delivery methods and their estimated delivery windows are displayed at checkout for your address, before you pay.

Delivery estimates are provided by the carrier and are not guaranteed dates. Weather, customs and carrier backlogs can extend them.

03Shipping costs

Available shipping options, costs, taxes and any duties are displayed at checkout and calculated for the address you enter. We do not publish a separate rate card here, so that what you see at checkout is always the figure that applies.

04Tracking

Where the selected shipping method includes tracking, a tracking number is sent by email once the order is dispatched. It can take a while for the carrier's first scan to appear after the number is issued.

05Delivery issues

• Parcel marked delivered but not found: check with people at the address and any safe place or neighbour noted by the carrier, then contact us.
• Parcel damaged on arrival: keep the packaging and photograph it, then contact us with your order number.
• Missing item from a multi-item order: items can be dispatched separately; check your dispatch emails, then contact us.

06Incorrect or incomplete addresses

Please check your delivery address carefully before paying. If an address is wrong or incomplete, the parcel may be delayed, returned to sender, or in some cases lost by the carrier.

If you spot a mistake, contact us immediately with your order number. We can only correct an address before the order is dispatched.

07Delayed or lost packages

If tracking has not updated for an unusual length of time, contact us with your order number and we will open an enquiry with the carrier. Carriers set their own waiting periods before a parcel can formally be treated as lost, and we have to follow their process before a replacement or refund can be arranged.

08International shipping

Where international delivery is offered, the destinations, costs and estimates available to you appear at checkout. Import duties, taxes and customs charges are set by the destination country and may be payable by the recipient in addition to the order total. Customs clearance can add time to a delivery.

09Contact us

For anything about a shipment, contact us through the contact page or write to faaruuq96@gmail.com with your order number so we can find it quickly.