Returns & refunds

01Return eligibility

To be returned, an item should be unused, in the condition you received it, and in its original packaging with any included accessories.

The return window that applies to your order is the one set in our store's return policy at the time of purchase and shown in your order documentation. Where a statutory right of withdrawal applies in your country, that right applies in addition to anything stated here.

02Return request process

Returns sent back without being agreed in advance can be delayed or refused, because we may not be able to match the parcel to an order.

• Contact us first with your order number, the item concerned, and the reason for the return.
• We confirm whether the item is eligible and send you the return address and instructions.
• Pack the item securely and send it back with proof of postage.
• We inspect the item on arrival and confirm the outcome by email.

03Damaged or defective items

If an item arrives damaged, or develops a fault, contact us as soon as you notice it. Photographs of the item and of the outer packaging help a great deal. We will arrange a repair, replacement or refund as appropriate, and you should not be out of pocket for returning a faulty item.

04Incorrect items

If you received something other than what you ordered, contact us with your order number and a photo of what arrived. We will arrange for the correct item to be sent and cover the cost of returning the wrong one.

05Refund processing

Approved refunds are issued to the original payment method through Shopify Checkout. Once we issue the refund, how quickly it appears depends on your bank or card provider.

Where a refund is partial — for example when an item is returned incomplete or in reduced condition — we explain the reason before processing it.

06Non-returnable items

• Items returned in a condition that shows use beyond what was needed to check them.
• Items missing their original packaging, cables or accessories, where those are needed for resale.
• Anything identified as non-returnable on its product page or in your order documentation.

07Return shipping

Where the return is because of a fault, damage or our error, we cover the return cost. Where you are returning an item because you changed your mind, the return postage is normally yours to pay unless the law in your country says otherwise.

Until the parcel reaches us it is still your responsibility, so please use a tracked service and keep the receipt.

08How to contact support

Use the contact page or write to faaruuq96@gmail.com. Please include your order number and a short description of the issue so we can deal with it in one reply.