Privacy policy

01Information we collect

We never see or store your full card number. Card details are entered on the hosted checkout and handled by the payment provider.

• Order details you enter at checkout: name, delivery and billing address, email address and, if given, a phone number.
• Order contents, order number, currency and the payment confirmation returned by the payment provider.
• Messages you send us, including the email address they come from.
• Technical and usage data collected by our store platform, such as device type, browser, approximate location from your IP address and pages viewed.

02Voltara Tech mobile app

The Voltara Tech Android app shows the same products and uses the same Shopify checkout as this website. If you create an account in the app or on the website, we store your full name, email address, an encrypted password and, if you add one, a profile photo. This account data is stored with our authentication provider Supabase. We do not sell this data or use it for advertising.

03How information is used

• To take, process, deliver and invoice your order.
• To handle returns, refunds and customer support.
• To detect and prevent fraudulent or abusive orders and keep the store secure.
• To meet accounting, tax and consumer-law record-keeping obligations.
• To send marketing emails only where you have opted in.

04Shopify and payment processing

This store's catalogue, cart, checkout and order records run on Shopify, which processes this data on our behalf as our platform provider. Payment is taken through Shopify Checkout by the payment provider you select, and the card data is handled by that provider rather than by us.

05Cookies and analytics

The store uses cookies and browser storage that are necessary for the cart and checkout to work, plus aggregate store analytics provided by the platform. Our cookie policy page covers this in detail, including how to control cookies in your browser.

06Order and customer information

Order records are held so we can fulfil the order, answer questions about it later, and satisfy our record-keeping obligations. Access is limited to the people who need it to fulfil or support an order.

07Marketing communications

We only send marketing email where you have opted in. Every marketing message contains an unsubscribe link, and you can also ask us to remove you at any time. Transactional emails about an order you placed are not marketing and are sent regardless.

08Data sharing

We do not sell personal data, and we do not share it with third parties for their own advertising.

• Shopify, as the store, cart and checkout platform.
• The payment provider you choose at checkout, to authorise and settle payment.
• The carrier delivering your parcel, for the details on the label.
• Authorities or professional advisers where we are legally required to disclose information.

09Data security

The store and checkout are served over encrypted HTTPS connections and payment processing is handled by the payment provider under its own security obligations. No online service can promise absolute security, but access to order data is kept to what is necessary.

10Data retention

Order and transaction records are kept for as long as applicable tax and commercial law requires. Support correspondence is kept only as long as it is useful for your case. Marketing contacts are removed as soon as you unsubscribe.

11Customer rights

Contact us to exercise any of these. We may need to confirm your identity first. Depending on where you live, you may also have the right to complain to your local data protection authority.

• Ask for a copy of the personal data we hold about you.
• Ask us to correct data that is wrong or incomplete.
• Ask us to delete data we no longer need to keep.
• Object to or restrict certain processing, and withdraw marketing consent at any time.
• Ask for your data in a portable, machine-readable format.

12Deleting your account and data

You can request deletion of your account and personal data at any time. See https://voltaratech.online/delete-account for the steps.

13Third-party services

Pages on this site may link to third-party websites, and parts of the ordering process rely on the providers named above. Once you are on a third party's site or service, that party's own privacy policy governs what it does with your information.

14Contact information

Privacy questions and requests: faaruuq96@gmail.com.

15Policy updates

We update this policy when our practices or the services we rely on change. The current version is always the one published on this page.